Hitachi’s Gary Hix explores AI’s impact on citizen services and internal operations

Gary Hix, CTO for Hitachi Vantara Federal, discusses the impact of AI on federal agencies. He highlights two main areas of AI use: outward-facing applications like digital twins and chatbots for citizen services and inward-facing applications like AI operations management and predictive analytics. He expresses concern about the government’s challenges in adopting a hybrid cloud model and the risk of locking into a single cloud provider, emphasizing the need for multi-cloud management and data governance. He also mentions that AI can help address skill gaps and improve efficiency in managing IT solutions.