FEMA’s Chris Kraft explores the evolution of automation from back-office to mission-centric activities

Chris Kraft, the assistant administrator for financial systems at FEMA, shares his insights on where he’s seen automation evolving from back-office work to more mission-centric activities. “We started with robotic process automation within the CFO organization, initially focused on back-office items to automate. We found that very quickly we were able to impact those mission-centric activities — for example travel reconciliation,” he says.