Office of Unemployment Insurance Modernization Archives

Office of Unemployment Insurance Modernization

The Department of Labor building in Washington, D.C. (NCinDC / Flickr)

Labor working to establish CX metrics for unemployment insurance modernization program

Deputy Director of Technology Larry Bafundo says the agency is examining how progress on user design should be measured at the state level.

May 9, 2023 By John Hewitt Jones

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