(Getty Images) CIOs are working with CXOs more, but still largely in an advisory role The Office of Federal Student Aid is working on upgrading IT and improving CX simultaneously, but CX teams remain relatively new. Mar 3, 2021 By Dave Nyczepir
(F Delventhal/Flickr) How IT modernization has helped HUD better manage its finances The department's CFO pushed for an early partnership with the Centers of Excellence that are helping with its data analytics, contact centers, cloud adoption and customer experience. Jan 4, 2021 By Dave Nyczepir
Matt Lira speaks at the 2017 Digital Nation Summit. (FedScoop) White House adviser floats idea of CXOs at agencies CIOs largely oversee digital user experience currently, but that could change, says Matt Lira, if agencies had customer experience officers (CXOs). Nov 6, 2020 By Dave Nyczepir