CXOs Archives

CXOs

CIOs are working with CXOs more, but still largely in an advisory role

The Office of Federal Student Aid is working on upgrading IT and improving CX simultaneously, but CX teams remain relatively new.

Mar 3, 2021 By Dave Nyczepir

How IT modernization has helped HUD better manage its finances

The department's CFO pushed for an early partnership with the Centers of Excellence that are helping with its data analytics, contact centers, cloud adoption and customer experience.

Jan 4, 2021 By Dave Nyczepir

Matt Lira speaks at the 2017 Digital Nation Summit. (FedScoop)

White House adviser floats idea of CXOs at agencies

CIOs largely oversee digital user experience currently, but that could change, says Matt Lira, if agencies had customer experience officers (CXOs).

Nov 6, 2020 By Dave Nyczepir

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