(Getty Images) Sponsored Building a better citizen experience with contact center modernization strategies How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels. Jun 15, 2021 By FedScoop Staff
(Getty Images) GSA taps MAXIMUS as first contact center contract awardee Reston, Va.-based contractor MAXIMUS said it will soon offer services on the GSA’s new automated contact center solutions SIN. Nov 6, 2018 By Carten Cordell
Joanne Collins-Smee speaks April 5, 2018, at the IT Modernization Summit presented by FedScoop. (FedScoop) Work kicks off at USDA IT Modernization Centers of Excellence The "first phase" of the project has been in action since April 2. Apr 6, 2018 By Billy Mitchell