The Daily Scoop Podcast Spotlight on Samuel J. Heyman Service to America award winners Dept. of Labor’s Krista Kinnard; VA’s Barbara Morton. Sep 22, 2022 By FedScoop Staff
WASHINGTON, D.C. – Sept. 20: VA Depauty Chief Veterans Experience Officer Barbara Morton accepts her award at the Samuel J. Heyman Service to America awards. (Image credit: Partnership for Public Service / Joshua Roberts.) Sammies award-winner Barbara Morton on the importance of measuring customer experience “[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens… Sep 21, 2022 By Nihal Krishan
(amtec.us.com / Flickr) Government of the future can’t happen if each agency acts on its own, report says But how can collaboration really happen? Government leaders offer some advice on how to actually break down silos. Feb 5, 2020 By Tajha Chappellet-Lanier
The Department of Veterans Affairs. (Tajha Chappellet-Lanier) For Veterans Experience Office, sharing CX best practices is a ‘privilege and a duty’ The office is looking to create a customer experience "institute" to share what it has learned with employees at the VA and across government. Dec 12, 2019 By Tajha Chappellet-Lanier