In an interview with FedScoop, Rep. Derek Kilmer warns proposals to cap the federal budget at fiscal year 2022 levels could set back efforts to advance agency…
The budget request focuses on supporting federal agencies with pressing IT modernization needs and those that provide critical federal services in need of improved customer experience.
The White House wants to stand up or expand CX offices at DHS, Interior, Treasury, the VA, Social Security Administration, FEMA and the Census Bureau, among others.