Customer experience and the future of work for 2022

On today’s episode of The Daily Scoop Podcast, a look ahead at what’s coming in the new year. Some of the most experienced practitioners in government give you their “Top Two for 2022,” highlighting the top two stories to watch.

Margie Graves, senior fellow at the IBM Center for The Business of Government and former deputy chief information officer of the United States, explains how the customer experience executive order and the federal cybersecurity push (plus two more stories) will drive 2022.

Jonathan Alboum, federal chief technology officer and principal digital strategist at ServiceNow and former chief information officer at the Department of Agriculture, continues the conversation on return to office planning and the future of work for the federal workforce. 

Coming tomorrow, day two of “Top Two for 2022” with former Department of Homeland Security Chief Procurement Officer Soraya Correa and Bryan Clark, senior fellow & director, Center for Defense Concepts and Technology at Hudson Institute.

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