Sonny Bhagowalia
As chief information officer at Customs and Border Protection, Sonny Bhagowalia has led the continued transformation of technology systems over the past year. In late 2021, the agency kickstarted its transition to the cloud by initiating the Enterprise Cloud and Integrated Services contract, and it has conducted innovative pilots including at the National Vetting Center, where it tested technology to automate the process of verifying whether someone is a U.S. citizen. CBP has been at the forefront of robotic process automation and is looking to roll out a total of 400 bots to streamline back office and front line operations by the end of the calendar year.
