Federal Leadership

Department of Agriculture Chief Customer Experience Officer Simchah Suveyke-Bogin has led multiple changes that are still in use throughout the agency for user-centered digital practices and innovative solutions. Suveyke-Bogin previously worked in GSA’s Technology Transformation Services and supported the National Cancer Institute’s Office of Communications to optimize contact center operations. She leads the agency in integrating human-centered design in services, having acknowledged various barriers customers may face in accessing needed services.